Your data

Delete your account

For the Jessy app.

In the app (instant)

Open Jessy and go to You › Privacy center.
Tap Delete everything, type DELETE, tap Delete my account and confirm with your phone’s lock.

Your account is deleted straight away and you are signed out on every phone.

Without the app

Email [email protected] with the subject “Delete my Jessy account”.

Signed in with a mobile number? Write from any address and give that number. We confirm it’s you by contacting that number.
Signed in with Google? Your account has no mobile number, so write from the Google email you signed in with. We confirm it’s you by writing back to that email.

We delete the account within 7 days, then write back to say it’s done.

Delete some of your data

You can delete these without closing your account:

A memory or a usual, by voice. Say “forget my usual” (or name the saved size, spice level, taste note, preferred app or note). Jessy reads back exactly what she has saved and asks “Yes?” — it is deleted only when you say yes, and she then says what she deleted. A plain “forget that” deletes nothing: she asks you to name it. Sizes and tastes she learned are also under You › Taste & diet › Learned from you, each with a Forget this button.
An allergy. Say “remove my peanut allergy”: Jessy reads it back and asks you to say “remove it” — a plain yes is not enough for an allergy. Or tap the Remove button on the card she shows, or open You › Taste & diet › Never show me and tap the allergy to take it off.
A saved address. You › Saved addresses, open the address, tap Delete address and confirm.
Saved try-on photos. You › Privacy center › Delete saved try-on photos, then confirm. They are deleted from storage as well.
A family profile or your nominee. You › Family & guests › the profile › Remove profile; You › Privacy center › Nominee › Remove nominee.

What cannot be deleted one by one: your orders and their history, and your chat history. The app has no button and no voice command for a single order or a single conversation. They are deleted automatically — chats 180 days after they happen, orders after 3 years — or all at once with your account (above). Jessy keeps no recordings of your voice, so there is nothing to delete there.

The request form

To ask for a partial deletion without the app, email [email protected] with the subject “Delete some of my Jessy data”. Include:

what to delete (for example “my saved addresses”, “the allergy you saved for me”, “what you learned about my taste”);
your mobile number if you signed in with one — or write from the Google email you signed in with, as above, so we can confirm it’s you.

We delete it within 7 days, then write back to say what was deleted. We cannot delete a single order or a single conversation this way either.

What is deleted

Your profile: number, name, language and settings.
Linked-app access (the apps you connected are unlinked; their own accounts are not touched).
Addresses, family profiles, limits, schedules and taste memory.
Carts, orders and their history on Jessy, conversations, notifications and searches that found nothing.
Photos (try-on and complaint photos), from storage as well. (Jessy keeps no recordings of your voice.)
Your consents, your nominee, and every security-log line about you.

What is kept

A single line that an account was deleted, with no personal data — proof that we did it.
Our AI usage counts and cost (how many requests, what they cost us), no longer linked to you.
Orders you placed stay in the apps you ordered from (each app keeps its own records). Today no ordering app is connected to Jessy yet.

Questions or a complaint about your data: our Grievance Officer ([email protected]).